Before any of these policies come into effect, we like to speak with our cutomers and resolve any issues in a amicable way. This we feel is better for all concerned. The following Acceptable Use Policy is only the 'final line', which we must include for legal reasons. It is rare that customers contravene any of the policies here and rarer still that we ever have to take any action.

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Terminology

The terms 'We', 'The Company' and 'KJO Web Services' refer to the staff responsible for the running of KJO Web Services. The terms 'The Customer', 'The Client' and 'You' refer to customers of KJO Web Services.

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1. Terms & Conditions

Acceptance of this Acceptable Use Policy also indicates acceptance of our Terms & Conditions.

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2. Banned Activities

The following activities are banned on all KJO Web Services hosting accounts -

2.1 Spam and unsolicited e-mail. We run a zero-tolerance policy on spam (See also point 3).
2.2 Bulk e-mail distribution, even if 'opt-in' (See also point 3).
2.3 Email or news bombing.
2.4 Anything illegal in UK or US law.
2.5 Adult Content (see also point 6)
2.6 Security violations.
2.7 Hacking (or sites related to it).
2.8 Attempting to interfere with a service.
2.9 Attempting to probe, scan or test the vulnerability of a service or system.
2.10 Threatening behaviour.
2.11 Harassment.
2.12 Fraudulent activity (including chain letters, pyramid schemes and similar).
2.13 Forgery or impersonation.
2.14 Copyright or trademark infringement.
2.15 Collection of personal data without the permission of the persons concerned.
2.16 Distribution of viruses.
2.17 Use of unlicensed software.
2.18 IRC services or anything that connects to other IRC services or networks.
2.19 Anonymous FTP.
2.20 Abusive or insulting behaviour towards KJO Web Services staff.
2.21 Activities that would bring KJO Web Services' reputation into disrepute.
2.22 Deliberate misuse of KJO Web Services' support facilities.

Violation of the above listed banned activities will be dealt with according to KJO Web Services' Violation Procedures specified in the Terms & Conditions.

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3. Spam and Bulk E-Mail

3.1 - Spam

The sending of spam - or UCE (Unsolicited Commercial E-mail) - through our servers is completely prohibited.

'Spam' is defined as e-mail sent for the puposes of:

- advertising,
- soliciting sales,
- soliciting services,
- commercial gain,
- harassment,
- enlisting participants in pyramid schemes,
- requesting donations,
- requesting link exchanges,
- encouraging site visits to increase 'hit count',

... where the recipient has not previously agreed to receive e-mail specifically relating to the content of said e-mail.

For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages. If an 'opt-in' clause is used, the site owner must explicitly state that signing up may place the user on a list to which commercial e-mail may be posted. The user must always be able to opt-out and opting-in must require activity from the user (i.e. the default should be to opt-out).

3.2 - Bulk E-mail

The sending of bulk e-mail from our servers is prohibited even if such mail is sent as a result of 'opt-in' lists. KJO Web Services will determine what constitutes 'bulk' e-mail at its discretion but, as a guideline, please note that the number of e-mails sent from any customer is limited by the server to a maximum of 100 per hour and 400 per day. The downloading of POP3/Imap mail is limited to 60 times per hour.

The way we're most likely to deal with non-commercial (that's not for business purposes), 'opt-in' bulk e-mail is that if we don't know about it (i.e. nobody complains and system resources don't get hit hard) then we are unlikely to bother you. If we get complaints or the system's resources get hit hard, then we'll investigate and take any necessary action.

SPAM is a different matter - we don't tolerate SPAM at all.

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4. Resource Usage

4.1 Customers are expected to stay within the limits of the resources (data transfer, disk space and other resources) allocated to them.

4.2 In the event of over-usgae by a small margin, you will be e-mailed by our support team to warn you of this fact. The e-mail will also include upgrade options so that you will not over-use in the future.

4.3 If you continue to exceed limits, or exceed them by a large margin, we will suspend your account. We will of course invite you again to upgrade your account to prevent over-usage.

4.4 KJO Web Services reserves the right to suspend an account or remove programs which cause serious resource contention. This may not be limited to bandwidth and disk space usage; some programs/sites can use extensive CPU, memory and/or database resources and we must necessarily protect other users on the server from degradation. We always try to come to an amicable solution to these situations, but we must reserve the right to temporarily suspend accounts that cause problems.

4.5 It is difficult to quantify excess resource usage as much depends upon the type of site in question and its concurrent user base. The following are basic guidelines of what we may class as resources abuse:

- Sites with more than 50 concurrent users on a regular basis (although this is very finger in the air - well-written software can handle many more concurrent users than that with minimal resource usage).
- Sites that consistently use more than 10% CPU and/or 10% memory.
- Sites that regularly use more than 30% CPU and/or 30% memory.
- Sites that use more than 12 concurrent MySQL connections.
- Sites that regularly cause loads to exceed 1.00 for single CPU boxes or 2.00 for dual CPU boxes.
- Sites that spawn more than an acceptable number of threads from a particular parent process (the precise number varies depending upon what the parent process is).

In general, we recommend that sites with more than 50 regular concurrent users should really be going for a dedicated server, which we do not provide here at KJO Web Services. We will of course advise you if this ends up applying to you. We have monitors in place that will limit the amount of memory, CPU and MySQL connections used by individual processes, but we begin to get concerned when loads on our boxes are regularly above 1.00 for single processor machines or 2.00 for dual processor machines.

4.6 KJO Web Services reserves the right to throttle, limit or otherwise contain any site that uses excess resources. If we can effectively do this we prefer to take this option rather than suspending an account.

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5. Banned Scripts

The following scripts are banned from our servers as they have been found to monopolise server resources and/or provide some sort of security exposure:

5.1 FormMail scripts that do not confirm that the mail is being sent by the site on which the FormMail script resides.
5.2 FormMail scripts named as such (i.e. formmail.pl, FormMail.cgi).
5.3 Scripts that emulate shells (SSH, Telnet etc.).
5.4 Anonymizers.
5.5 YABB forum.
5.6 IRC scripts.
5.7 Eggdrops.
5.8 Proxy servers.
5.9 Ikonboard forum.
5.10 Bit Torrents and related software.

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6. Adult Content

No pornographic or "adult" content of any kind is permitted on our servers. This is too difficult to police effectively, and there are numerous national and international laws to take account of. In addition, adult hosting servers seem to attract more hackers. We feel it is the best interests of our customers, both in terms of legality and security not to allow such materials on our servers.

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7. Shell Access

Shell access is rarely granted, but may be at our descretion when a very good reason for requiring it is provided. Enabling shell access for as few accounts on our servers as possible greatly enhances the security of our systems and thus reduces the risk of your website getting hacked.